Support

View Support Ticket

get
https://api.linode.com/v4/support/tickets/{ticketId}

Returns a Support Ticket under your Account.

Authorizations

Personal Access Token
OAuth: ( account:read_only)

Path Parameters

ticketId
Required
integer

The ID of the Support Ticket.

Request Samples

curl -H "Authorization: Bearer $TOKEN" \
    https://api.linode.com/v4/support/tickets/11223344

Response Samples

{
  "id": 1234,
  "entity": [
    {
      "id": 10400,
      "label": "linode123456",
      "type": "linode",
      "url": "/v4/linode/instances/123456"
    }
  ],
  "status": "open",
  "description": "I'm having trouble setting the root password on my Linode. I tried following the instructions but something is not working and I'm not sure what I'm doing wrong. Can you please help me figure out how I can reset it?\n",
  "updated": "2015-06-04T16:07:03",
  "attachments": [],
  "closed": "2015-06-04T16:07:03",
  "closable": "",
  "gravatar_id": "474a1b7373ae0be4132649e69c36ce30",
  "opened": "2015-06-04T14:16:44",
  "opened_by": "some_user",
  "summary": "Having trouble resetting root password on my Linode\n",
  "updated_by": "some_other_user"
}

Responses

200: Returns a single SupportTicket object.

id
integer

The ID of the Support Ticket.

entity
Nullable
object

The entity this Ticket was opened for.

id
integer

The unique ID for this Ticket's entity.

label
string

The current label of this entity.

type
string

The type of entity this is related to.

url
string

The URL where you can access the object this event is for. If a relative URL, it is relative to the domain you retrieved the entity from.

status
string
Enum: "closed""new""open"

The current status of this Ticket.

description
string [1 .. 65000] characters

The full details of the issue or question.

updated
Filterable
string <date-time>

The date and time this Ticket was last updated.

attachments
array of objects

A list of filenames representing attached files associated with this Ticket.

closed
Filterable
Nullable
string <date-time>

The date and time this Ticket was closed.

closable
boolean

Whether the Support Ticket may be closed.

gravatar_id
string

The Gravatar ID of the User who opened this Ticket.

opened
Filterable
string <date-time>

The date and time this Ticket was created.

opened_by
string

The User who opened this Ticket.

summary
string [1 .. 64] characters

The summary or title for this Ticket.

updated_by
Nullable
string

The User who last updated this Ticket.

default: Error

errors
array of objects
reason
string

What happened to cause this error. In most cases, this can be fixed immediately by changing the data you sent in the request, but in some cases you will be instructed to open a Support Ticket or perform some other action before you can complete the request successfully.

field
string

The field in the request that caused this error. This may be a path, separated by periods in the case of nested fields. In some cases this may come back as "null" if the error is not specific to any single element of the request.